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Introduction | Email | Telephone | Mail | Fax | Alderney

If you have any problems, questions or feedback regarding any aspect of our site, then please take a look below at our current channels of communication. So that you're aware, our Customer Service team is on hand to help with any account-related issue 24 hours a day, 7 days a week.

Email

We respond to all emails individually and usually reply within 2 hours. Please use the following email addresses to contact us:

ADDRESS	NATURE OF ISSUE	WORKING DAYS/HOURS
members@foxyflutter.com	For all account-related issues*	Mon-Sun: 0800 - 02:00
promotions@foxyflutter.com	For all promotion questions	Mon-Fri: 0900 - 18:00
vipmanager@foxyflutter.com	For all VIP-related questions	Mon-Fri: 0900 - 18:00
casinomanager@foxyflutter.com	For anything else including general feedback and business-related questions/issues	Mon-Fri: 0900 - 18:00

*If you wish to close your account outside of customer service operating hours (0800 - 0200) you can do so by logging into your account, accessing the 'Player Protection' section and limit the account by using the self-exclusion function. If you then wish to close your account permanently please email (address) stating you wish your account to be closed.

Telephone

Members calling within the UK please phone:
0845 456 5439 - Local Rate Call Charges Apply

Members calling from outside the UK please phone:
+44 845 456 5439

Please note that all our calls are recorded and monitored for quality and training purposes.

Mail to:

Foxy Flutter Customer Service
PO Box 4240
Leamington Spa
CV32 9BX

Fax

You can send us a fax to:
+44 (0) 845 458 0896

The Alderney Gambling Control Commission

Write to:

PO Box 15
Alderney
Channel Islands
GY9 3HT

http://www.gamblingcontrol.org

For general questions please visit our Frequently Asked Questions page.